You can find relevant information about any of the Blue Orchid Hotels on the Contact Us page or the individual hotel pages listed in the ‘Our Hotels’ section.

You will find detailed information about all of Blue Orchid Hotels’ properties, including room types, amenities, policies, nearby public transport and local attractions in the individual hotel pages listed under the ‘Our Hotels’ drop-down menu.

Our reception team is available onsite 24/7. Guests can check in at any time after 3pm, our standard check in time. Every guest over age 18 will need to complete a registration card and provide an ID upon check in. One guest per room will be required to provide a credit/debit card. If accommodation has been prepaid by the guest or the guest’s agent prior to check in, the guest’s card will be preauthorised in case incidental charges are incurred. If accommodation has not been settled in advance, accommodation charges are payable on check in and the guest’s card will be preauthorised in case of incidental charges.

The hotel will scan your photographic ID so that the necessary information of address/DOB and passport details, where applicable, are automatically loaded on the hotel’s property management system, printed on your registration card and stored for the purpose of your booking/stay. This information is stored in line with GDPR regulations. Please note that all non-UK passport holders must provide their passport on arrival. This is a legal requirement.

Yes. All guests over the age of 18 years of age are required to show ID, usually photographic, upon arrival at the hotel. The name, address, DOB and passport information, where applicable for all non-UK passport holders, is stored in the hotel’s property management system for the purposes of confirming your booking/stay. This information is stored in line with GDPR regulations. It is not shared with any 3rd party unless for the purposes of fulfilling the contractual agreement between Blue Orchid and the guest/s.

For children under the age of 18, who are permitted to stay when accompanied by an adult, ID is not required. However, their names must be added to the registration card by the adult completing the registration card details.

We reserve the right to pre-authorise your credit or debit card during your stay to cover any incidental charges during your stay.

What is a pre-authorisation? A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The pre-authorisation is not a charge and no funds have been debited from your account.

Why is the credit/debit card pre-authorised? The pre-authorisation guarantees us that the funds are available to pay for any charges incurred during your stay.

When does the pre-authorisation get released from the credit/debit card? This varies dependent on your individual credit/debit card. Upon your check out, if your card has been pre-authorised, any extras will be charged to your card as a ‘completion’ transaction, this will appear on your credit/debit card statement, usually within 3 days. However if you choose to pay the balance with another credit card or method of payment we will cancel the pre-authorisation hold and this could take a few working days to clear in your account. Kindly note the time taken to release holds varies from bank to bank and in some cases may take up to 30 days

Rooms are allocated on the date of arrival. Photographs on https://www.blueorchid.com/. and third party websites are representative of each room type. While we are happy to take note of customer preferences, It is not possible to guarantee that the room on the photograph or a specific room number will be allocated to you.

Hotel room rates vary by date and by the number of adults occupying the room. In order to accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.

To make a booking at Blue Orchid Hotels in your name, you must be a minimum of 18 years old. Guests under the age of 18 years old who wish to stay at Blue Orchid Hotels must be accompanied by a parent or guardian. Check-in may be refused if proof of age cannot be obtained upon request

We'll do everything possible to accommodate requests for children’s sleeping arrangements. Please add all room requests to the 'Special Request’ section when making a reservation on our website.

Pets are normally not allowed at Blue Orchid Hotels, however service dogs are an exception.

The Skyline London is available for private hire only. Guests can make their enquiries by calling the events team on +44 (0) 203 972 1600. Hotel guests can utilise the Residents Lounge and visit the rooftop to look at the view if there are no events taking place.

No, however, in partnership with Q-Park, we are delighted to offer you a special 25% off on parking rates when you pre-book via the Q-Park website and apply the unique discount code BOH25. The nearest Q-Park to Tower Suites is Q-Park Tower Bridge, and the nearest to The Rochester and The Wellington are Q-Park Pimlico and Q-Park Victoria.

Moreover, physical tickets with the discount are available with the concierge/reception team.

The hotel only permits registered guests to enter and stay in its bedrooms. A registered guest is considered a guest whose details have been provided on the registration card. The hotel does not permit unregistered guests/visitors to enter bedrooms without the express permission of the hotel’s senior management team. The number of registered guests cannot exceed the maximum occupancy for the room type reserved at the time of making the booking.

Only registered guests are permitted to stay in bedrooms. Registered guests are those guests confirmed at the time of booking and whose personal information is provided on the registration card at the time of check in. The hotel has maximum occupancy limits depending on the room type which can never be exceeded. This includes visitors who are not registered as a guest but who have been permitted to enter a guest bedroom. See FAQ ‘Can I take visitors to my room?’

Yes, you can book more than one room online. When booking more than 5 rooms, please contact reservations@blueorchid.com as different policies and additional supplements may apply.

If your travel plans change, you can cancel or modify your reservation in accordance with the hotel's cancellation policy as stated during the reservation process.

If you would like to check-in early (before 3:00 pm) or check-out late (after 11:00 am) please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the ‘Contact Us’ page.

Please make all preferences and requests in the 'Special Request’ section when making a reservation on our website. The hotel will do everything possible to accommodate your request(s).

Unfortunately, if you fail to cancel your reservation, you will be charged a minimum of one night's room charge including tax, billed to the credit card supplied during the reservation process. The cancellation policy is displayed during the reservation confirmation process, and is also provided in the confirmation email you receive upon confirming your reservation.

If you can no longer honour your booking for whatever reason, your payment is non-refundable and non-transferable for the full duration/value of your confirmed stay. We will change the name on a booking without any charge. We recommend that you take out travel insurance for non-flexible bookings. Should you require flexibility within your booking, please book our flexible rate.

Your checkout date is stated on your guest registration card, as per your booking confirmation. Upon arrival, the full duration of your stay becomes chargeable i.e. if you choose to depart earlier than what has been confirmed, the hotel reserves the right to adjust your rate based on a shorter length of stay or charge for the full duration of the stay, whichever is the greater of the two.

The hotel is pleased to store your luggage on a complimentary basis on the day of your arrival prior to the check in time and on the day of your departure until 22:00. Should you require luggage storage outside of these times, it is strictly subject to availability at the time of request and is chargeable at £10 per bag, per day.

At the time of booking, we recommend that you add the guest names for the total number of people staying. This will ensure that should guests arrive separately to one another, access to the room will be given to the guest arriving first; subject to this guest completing the necessary payment and registration details. Where guests are not stated on the booking and arrive prior to the lead/primary guest, the hotel will not permit check in or access to the room until the lead/primary guest arrives. *Any additions/changes to guest names must be made in writing in advance, these will not be accepted verbally.

Once your reservation is guaranteed/paid to the hotel or your booking agent, additional confirmation of guarantee or payment details will not usually be required. If you receive such a request, please contact the hotel directly or your booking agent for clarification.

The Blue Orchid Hotels monetary gift vouchers are redeemable for all manner of experiences at Blue Orchid Hotels - from dinner to accommodation, spa treatments to a glass of champagne at the bar. Bookings using a gift voucher must be made at least 48 hours prior to arrival.

Gift vouchers feature a unique reference ID code and may only be redeemed once. Gift vouchers cannot be exchanged for cash or be replaced if lost, and are neither transferable nor refundable. Please quote the gift voucher’s reference ID when creating your booking (using the contact details shown on the voucher) and present the voucher upon arrival.