FAQs
General Hotel Information
Blue Orchid hotels are premium 5 star and 4-star properties in central London, offering spacious rooms, luxury amenities, and exceptional service. Each hotel provides an array of amenities, comfort, elegant interiors, and thoughtful restaurants in iconic locations like Tower Bridge and Westminster.
Yes. Blue Orchid hotels are conveniently located near London’s West End theatres, the Barbican Centre, and Royal Festival Hall. Guests can easily enjoy musicals, operas, and live concerts, and all within a short tube ride or scenic walk.
Absolutely. From any Blue Orchid hotel, you can reach ExCeL London, O2 Arena, Emirates Stadium, and Wembley Stadium via direct public transport. These venues host international concerts, conferences, and sporting events year-round.
Yes, it’s simple to plan a day trip to Oxford, Cambridge, Windsor, or Canterbury from Blue Orchid hotels. Major train stations like Liverpool Street, Victoria, and Paddington are nearby, offering convenient and fast connections.
Blue Orchid hotels are ideally located in Central London, the perfect base for day trips. Windsor Castle is around 40 minutes by train from Central London, and Stonehenge is about 2 hours by car or tour coach from central London. Our concierge teams can help you plan private or group excursions.
Yes. Tower Suites and Tower Residences by Blue Orchid offer elegant 1-bedroom apartments with kitchenettes, ideal for long stays, business travel, or relocation in London. Guests enjoy hotel-style services with apartment-style freedom.
The Wellington by Blue Orchid near Westminster Abbey and St James’s Park is perfect for romantic stays. Couples can also enjoy spacious suites at Tower Suites, featuring skyline views of Tower Bridge and The Shard, ideal for anniversaries or special getaways.
Yes. Guests can access a fully equipped fitness centres at Blue Orchid hotels, which offers modern cardio and strength training equipment to help maintain your wellness routine during your stay.
Yes. Complimentary high-speed Wi-Fi is available throughout all Blue Orchid hotels, ensuring guests stay connected whether they’re working remotely or streaming entertainment.
Yes. Secure, onsite and nearby parking options are available at Blue Orchid hotels. Guests enjoy 24-hour access, with facilities close to each property.
Yes. Blue Orchid hotels offer exclusive parking discounts withup to 25% off for registered guests. Parking details and discount codes are available upon check-in or through the hotel reception.
Yes. We have spectacular event spaces, together with stylish restaurants, contemporary bars and an experienced and professional meetings and events team that enable a broad array of event options to satisfy the widest range of demands and tastes.
From romantic wedding services to conferences, seminars and round table dinners, each event will be memorable for all the right reasons. Whether a business meeting, drinks reception or a private dinner, expect unique venues and personal discreet service.
Yes. Blue Orchid hotels’ meeting and events spaces have AV technology, high-speed internet, projector screens, and in-house catering to ensure seamless business meetings and social functions.
You can book online through BlueOrchid.com or contact the events team directly via email or phone. Dedicated planners assist with setup, menus, and technical arrangements for both corporate and private events.
Absolutely. All of our hotels welcome families with spacious suites, connecting rooms, and at Tower Suites and Tower Residence you can choose a kitchen-equipped apartment. Depending on which of our hotels you choose, nearby attractions include the Tower of London, Tower Bridge, London Eye, and Buckingham Palace, all perfect for family days out.
Yes. Tower Residences by Blue Orchid provides large family apartments for up to four guests, ideal for extended stays or small group travel, combining comfort, flexibility, and hotel-style service.
Yes. Blue Orchid hotels are designed for corporate guests, offering fast WiFi, meeting rooms, business lounges, and proximity to major financial districts like the City of London and Canary Wharf.
Yes. Guests can choose short hotel stays or long-term serviced apartments across Blue Orchid properties. Each option includes modern amenities, housekeeping, and full hotel services for flexibility and comfort.
You can find relevant information about any of the Blue Orchid Hotels on the Contact Us page or the individual hotel pages listed in the ‘Our Hotels’ section.
You will find detailed information about all of Blue Orchid Hotels’ properties, including room types, amenities, policies, nearby public transport and local attractions in the individual hotel pages listed under the ‘Our Hotels’ drop-down menu.
Our reception team is available onsite 24/7. Guests can check in at any time after 3pm, our standard check in time. Every guest over age 18 will need to complete a registration card and provide an ID upon check in. One guest per room will be required to provide a credit/debit card. If accommodation has been prepaid by the guest or the guest’s agent prior to check in, the guest’s card will be preauthorised in case incidental charges are incurred. If accommodation has not been settled in advance, accommodation charges are payable on check in and the guest’s card will be preauthorised in case of incidental charges.
The hotel will scan your photographic ID so that the necessary information of address/DOB and passport details, where applicable, are automatically loaded on the hotel’s property management system, printed on your registration card and stored for the purpose of your booking/stay. This information is stored in line with GDPR regulations. Please note that all non-UK passport holders must provide their passport on arrival. This is a legal requirement.
Yes. All guests over the age of 18 years of age are required to show ID, Usually photographic and scanned, upon arrival at the hotel. The name, address, DOB and passport information, where applicable for all non-UK passport holders, is stored in the hotel’s property management system for the purposes of confirming your booking/stay. This information is stored in line with GDPR regulations. It is not shared with any 3rd party unless for the purposes of fulfilling the contractual agreement between Blue Orchid and the guest/s.
For children under the age of 18, who are permitted to stay when accompanied by a parent or guardian, ID is not required. However, their names must be added to the registration card by the adult completing the registration card details.
We reserve the right to pre-authorise your credit or debit card during your stay to cover any incidental charges during your stay.
What is a pre-authorisation? A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The pre-authorisation is not a charge and no funds have been debited from your account.
Why is the credit/debit card pre-authorised? The pre-authorisation guarantees us that the funds are available to pay for any charges incurred during your stay.
When does the pre-authorisation get released from the credit/debit card? This varies dependent on your individual credit/debit card. Upon your check out, if your card has been pre-authorised, any extras will be charged to your card as a ‘completion’ transaction, this will appear on your credit/debit card statement, usually within 3 days. However if you choose to pay the balance with another credit card or method of payment we will cancel the pre-authorisation hold and this could take a few working days to clear in your account. Kindly note the time taken to release holds varies from bank to bank and in some cases may take up to 30 days
Rooms are allocated on the date of arrival. Photographs on https://www.blueorchid.com/. and third party websites are representative of each room type. While we are happy to take note of customer preferences, It is not possible to guarantee that the room on the photograph or a specific room number will be allocated to you.
Hotel room rates vary by date and by the number of adults occupying the room. In order to accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.
To make a booking at Blue Orchid Hotels in your name, you must be a minimum of 18 years old. Guests under the age of 18 years old who wish to stay at Blue Orchid Hotels must be accompanied by a parent or guardian. The hotel can refuse entry to minors if they are either on their own or with an adult (evidenced as over 18 years old) but who is not their parent or guardian. Check-in may be refused if the hotel at its absolute discretion does not consider it acceptable for a minor to have accommodation in the absence of a parent or guardian.
We'll do everything possible to accommodate requests for children’s sleeping arrangements. Please add all room requests to the 'Special Request’ section when making a reservation on our website.
Pets are normally not allowed at Blue Orchid Hotels, however service dogs are an exception.
The Skyline London is available for private hire only. Guests can make their enquiries by calling the events team on +44 (0) 203 972 1600. Hotel guests can utilise the Residents Lounge and visit the rooftop to look at the view if there are no events taking place.
No, however, in partnership with Q-Park, we are delighted to offer you a special 25% off on parking rates when you pre-book via the Q-Park website and apply the unique discount code BOH25. The nearest Q-Park to Tower Suites is Q-Park Tower Bridge, and the nearest to The Rochester and The Wellington are Q-Park Pimlico and Q-Park Victoria.
Moreover, physical tickets with the discount are available with the concierge/reception team.
The hotel only permits registered guests to enter and stay in its bedrooms. A registered guest is considered a guest whose details have been provided on the registration card. The hotel does not permit unregistered guests/visitors to enter bedrooms without the express permission of the hotel’s senior management team. The number of registered guests cannot exceed the maximum occupancy for the room type reserved at the time of making the booking.
Only registered guests are permitted to stay in bedrooms. Registered guests are those guests confirmed at the time of booking and whose personal information is provided on the registration card at the time of check in. The hotel has maximum occupancy limits depending on the room type which can never be exceeded. This includes visitors who are not registered as a guest but who have been permitted to enter a guest bedroom. See FAQ ‘Can I take visitors to my room?’
Reservations
Yes, you can book more than one room online. When booking more than 5 rooms, please contact reservations@blueorchid.com as different policies and additional supplements may apply.
If your travel plans change, you can cancel or modify your reservation in accordance with the hotel's cancellation policy as stated during the reservation process.
If you would like to check-in early (before 3:00 pm) or check-out late (after 11:00 am) please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the ‘Contact Us’ page.
Please make all preferences and requests in the 'Special Request’ section when making a reservation on our website. The hotel will do everything possible to accommodate your request(s).
Unfortunately, if you fail to cancel your reservation, you will be charged a minimum of one night's room charge including tax, billed to the credit card supplied during the reservation process. The cancellation policy is displayed during the reservation confirmation process, and is also provided in the confirmation email you receive upon confirming your reservation.
If you can no longer honour your booking for whatever reason, your payment is non-refundable and non-transferable for the full duration/value of your confirmed stay. We will change the name on a booking without any charge. We recommend that you take out travel insurance for non-flexible bookings. Should you require flexibility within your booking, please book our flexible rate.
Your checkout date is stated on your guest registration card, as per your booking confirmation. Upon arrival, the full duration of your stay becomes chargeable i.e. if you choose to depart earlier than what has been confirmed, the hotel reserves the right to adjust your rate based on a shorter length of stay or charge for the full duration of the stay, whichever is the greater of the two.
The hotel is pleased to store your luggage on a complimentary basis on the day of your arrival prior to the check in time and on the day of your departure until 22:00. Should you require luggage storage outside of these times, it is strictly subject to availability at the time of request and is chargeable at £10 per bag, per day.
At the time of booking, we recommend that you add the guest names for the total number of people staying. This will ensure that should guests arrive separately to one another, access to the room will be given to the guest arriving first; subject to this guest completing the necessary payment and registration details. Where guests are not stated on the booking and arrive prior to the lead/primary guest, the hotel will not permit check in or access to the room until the lead/primary guest arrives. *Any additions/changes to guest names must be made in writing in advance, these will not be accepted verbally.
Once your reservation is guaranteed/paid to the hotel or your booking agent, additional confirmation of guarantee or payment details will not usually be required. If you receive such a request, please contact the hotel directly or your booking agent for clarification.
MICE – Meetings, Conferences, Events
Tower Suites, EC3N 1JY in Tower Hill and The Wellington, EC3R 5BA in Westminster feature versatile conference and meeting spaces.
Blue Orchid’s venues cater to everything from small board meetings to large receptions, accommodating groups from 10 up to 260 guests depending on the space.
Yes. We regularly host birthdays, anniversaries, weddings receptions, charity functions, and other private celebrations in our stylish and flexible event spaces.
Absolutely. The Wellington hotel offers dedicated meeting rooms and elegant spaces ideal for conferences, seminars, and networking events.
Event packages can include room hire, stationary, AV equipment, high-speed Wi-Fi, catering options, and dedicated event coordination—tailored to your requirements.
Yes. We provide facilities for hybrid events, enabling seamless connections for in-person and remote attendees.
Yes. Tower Suites by Blue Orchid offers The Skyline London, a breathtaking rooftop venue with panoramic views of Tower Bridge, the Tower of London, and the London city. This exclusive rooftop space is available for private hire, making it perfect for Events and celebrations.
Yes. Blue Orchid hotels offer bespoke wedding packages, from intimate ceremonies to larger receptions including rooftop venues with breath-taking panoramic views, with tailored menus and décor options.
Yes. Blue Orchid’s in-house catering team can provide everything from light refreshments to full dining experiences.
You can contact our events team directly via phone (+44 (0) 20 7834 4740) or email, events@blueorchid.com or submit an enquiry through the Blue Orchid website to secure your preferred date.
Yes. Our elegant spaces and experienced team make any Blue Orchid hotel an excellent choice for celebrating anniversaries of any size.
Yes. We host both private and corporate Christmas events, with festive menus and décor available.
Of course. Our team would be happy to arrange a guided tour so you can explore the venues in person. Simply contact us at events@blueorchid.com
Yes. Most of our spaces are equipped with AV facilities as part of the event package, with additional options available on request.
The Skyline London rooftop venue can host up to 260 guests for receptions or standing events.